Privacy Policy

1. Introduction

Welcome to Sanskrit Sarathi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website and use our e-learning platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us when you:

Register for an account
Enroll in a course
Make a payment
Contact us for support
Participate in surveys or promotions

This information may include:

Name and contact information (email address, phone number, mailing address)
Account credentials (username, password)
Payment information (processed securely through Razorpay)
Educational background and preferences
Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our services
To process your registrations, enrollments, and payments
To send you course updates, notifications, and educational content
To respond to your inquiries and provide customer support
To personalize your learning experience
To analyze usage patterns and improve our platform
To send marketing communications (with your consent)
To detect, prevent, and address technical issues and fraud
To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Payment Processing: We use Razorpay for payment processing. Your payment information is handled securely by Razorpay in accordance with their privacy policy.
Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics, customer support).
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to your personal information.
Correction: You can update or correct your information through your account settings.
Deletion: You can request deletion of your account and associated data.
Opt-out: You can opt-out of marketing communications at any time.
Data Portability: You can request a copy of your data in a structured format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.