Refund and Cancellation Policy

Last Updated: January 2024

1. Overview

At Sanskrit Sarathi, we are committed to providing quality education and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be processed for our courses and services.

2. Refund Eligibility

2.1 Course Refund Policy

You may be eligible for a refund under the following circumstances:

  • Within 7 Days: If you request a refund within 7 days of course enrollment and have accessed less than 20% of the course content, you are eligible for a full refund.
  • Technical Issues: If you experience technical issues that prevent you from accessing the course and we are unable to resolve them within 48 hours, you may be eligible for a full refund.
  • Course Cancellation: If Sanskrit Sarathi cancels a course you have enrolled in, you will receive a full refund.

2.2 Non-Refundable Items

The following are not eligible for refunds:

  • Courses accessed beyond 20% of content
  • Refund requests made after 7 days of enrollment
  • Certificates issued upon course completion
  • Live class sessions that have already been conducted
  • Downloaded study materials and notes

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us via email at sanskritsarathi1@gmail.com or through our contact form
  2. Include your order number or transaction ID
  3. Provide the reason for your refund request
  4. Mention the course name and enrollment date

3.2 Refund Review

Once we receive your refund request:

  • We will review your request within 2-3 business days
  • We may contact you for additional information if needed
  • We will notify you of our decision via email

3.3 Refund Processing

If your refund is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be credited to the original payment method used
  • Bank processing times may vary (typically 5-7 business days)
  • You will receive an email confirmation once the refund is processed

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have accessed between 20% and 50% of course content, we may offer a partial refund of up to 50% of the course fee
  • Partial refunds are evaluated on a case-by-case basis
  • Technical issues affecting a portion of the course may result in a proportional refund

5. Live Classes Refund Policy

For courses with live classes:

  • If you cancel before the first live class, you may be eligible for a full refund
  • If you miss a live class, recordings will be made available (subject to course structure)
  • No refunds are provided for individual missed live classes
  • If a live class is cancelled by Sanskrit Sarathi, we will reschedule or provide a credit

6. Special Circumstances

6.1 Medical Emergencies

In case of documented medical emergencies that prevent course completion, we may consider refund requests beyond the standard timeframe. Please provide appropriate documentation.

6.2 Payment Disputes

If you believe there was an error in payment processing, please contact us immediately. We will investigate and resolve the issue promptly.

7. Course Access After Refund

Upon approval of your refund:

  • Your access to the course will be revoked immediately
  • You will no longer be able to access course materials, videos, or resources
  • Any certificates issued will be invalidated
  • You agree not to use or distribute any course materials obtained during your enrollment

8. Payment Method Refunds

Refunds will be processed using the same payment method used for the original transaction:

  • Credit/Debit Cards: Refunds typically appear within 5-7 business days
  • UPI: Refunds are processed immediately, but may take 24-48 hours to reflect
  • Net Banking: Refunds may take 5-10 business days to process
  • Wallets: Refunds are processed as per wallet provider policies

9. Currency and Taxes

All refunds will be processed in Indian Rupees (INR). Any taxes paid during the original transaction will be included in the refund amount, subject to applicable tax laws.

10. Course Cancellation Policy

10.1 Student-Initiated Cancellation

Students may cancel their course enrollment under the following conditions:

  • Before Course Start: Full refund if cancelled before the course start date
  • Within 7 Days: Full refund if cancelled within 7 days of enrollment and less than 20% of content accessed
  • After 7 Days: Cancellation requests after 7 days will be evaluated on a case-by-case basis

10.2 Institution-Initiated Cancellation

Sanskrit Sarathi reserves the right to cancel a course under the following circumstances:

  • Insufficient enrollment (minimum student requirement not met)
  • Instructor unavailability or emergency
  • Technical issues preventing course delivery
  • Force majeure events

In case of institution-initiated cancellation, enrolled students will receive:

  • Full refund of course fees
  • Option to transfer to another course batch (if available)
  • Advance notice via email (minimum 48 hours before scheduled start)

10.3 Cancellation Process

To cancel your enrollment:

  1. Send a cancellation request to sanskritsarathi1@gmail.com
  2. Include your enrollment details (course name, enrollment date, transaction ID)
  3. State the reason for cancellation
  4. We will process your cancellation within 2-3 business days

11. Changes to Refund and Cancellation Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact for Refunds and Cancellations

For refund requests, cancellations, or questions about this policy, please contact us:

  • Email: sanskritsarathi1@gmail.com
  • Subject Line: "Refund Request - [Course Name]"
  • Phone: +91 9556 896741
  • Response Time: We aim to respond within 2-3 business days

13. Grievance Redressal

If you are not satisfied with our refund decision, you may:

  • Request a review by sending a detailed explanation of your concerns
  • Contact our customer support team for further assistance
  • File a complaint through our grievance redressal mechanism

We are committed to resolving all disputes in a fair and timely manner.